FAQ

• Canadian citizen, permanent resident or convention refugee/protected person, at least 18 years old, legally able to work in Canada and resident of the Greater Toronto Area or Hamilton.
• Demonstrate financial need or inability to get a loan from a bank (We will assess this on an individual basis, considering your income, debt and other factors.)
• Be up-to-date with, and not owing taxes to Canada Revenue Agency or child support to the Family Responsibility Office, or provide proof of ongoing payments for at least three consecutive months
• Not be in a consumer proposal or bankruptcy, or discharged for less than six months

For a small business loan, you can borrow up to a maximum of $5,000. If you need additional funding after paying off the first loan in good standing, you can apply for up to $10,000.

For a foreign credential recognition loan, you can borrow up to $15,000 for career-related expenses.

Our interest rates are prime plus 1.25% for business loans and prime plus 1.9% for foreign credential recognition loans. (Prime is the standard rate which banks charge, which can change and affect the overall interest rate.)

There is a one-time administrative fee of 5% added to business loans at the time of disbursal. All clients will need to open an Alterna Savings account to receive the funds, which also has a small fee to open ($15), similar to most bank accounts. 

No, however you may find information on grants at www.CharityVillage.com. 

For a business loan, you have up to three years to repay.

For a foreign credential recognition loan, you have up to four years to repay.

Our loans are open, which means you can pay them back early without additional fees or interest. Interest will be calculated up to the time you decide to pay off the loan if it’s before the given term.

For business loans:

• Completed application form
• Credit report and score from Equifax or TransUnion
• Notice of Assessment from Canada Revenue Agency (CRA)
• Business plan and cash flow
• Business registration (if registered)
• Two government-issued photo IDs
• Proof of address e.g. utility bill or statement with your address
• Resume

If you don’t have a complete business plan, we provide business coaching for eligible applicants to help you refine your business plan.

For foreign credential recognition loans:

• Completed loan application form
• Credit report and score from Equifax or TransUnion (if applicable)
• Notice of Assessment from Canada Revenue Agency (CRA), if applicable
• Copies of your post-secondary qualifications (degree, diploma, certificates) obtained outside Canada
• Two government-issued photo IDs
• Proof of address e.g. utility bill or statement with your address
• Resume
• Proof of the training, courses, exams you intend to complete.

We fund a variety of businesses, however, we do reserve the right to refuse a loan to any business that is illegal or unethical. 

As we want to help small entrepreneurs, we don’t fund operations owned by large companies, such as franchises and multi-level-marketing businesses.

If you’d like to confirm if your business will be accepted before you apply, please call us to discuss your idea or plan.

We assist with both regulated (e.g. healthcare) and unregulated professions (e.g. finance). We'll need to see that your qualifications were obtained outside of Canada and that the training or certification you want to take is not eligible or already covered by government programs such as OSAP.

We help people launch new careers too! This is your chance to work towards your dream job or career. We only ask that you’ve researched the job market and are confident that you’ll be successfully employed once you finish your certification or licensing.

When you’re approved for an ACCESS loan, you’ll open an account with our financial partner Alterna Savings. They’ll perform a credit check and will report your loan repayment to Equifax. As long as you pay your loan on time according to the terms, you’ll start building a positive credit rating.

The loan application process can be completed wherever you are. However, once you’ve been approved for a loan you will need to visit our financial partner, Alterna Savings at 800 Bay Street to finalize your loan.

We will arrange the appointment for you, based on your availability during weekdays.

After your loan account is set up you can choose to go to any Alterna location that’s convenient for you or do your transactions online, including the loan repayment.